FAQ's

For USA addresses we offer complimentary shipping for orders over $150. Under the complimentary threshold we offer 4 business day USPS First Class, 3 business day USPS Priority, 1 business day USPS Priority Express. Costs are based on weight. Please also add on 3 days for processing to the above shipment methods.

Yes, we offer international shipping to many countries, mostly in the Northern Hemisphere. There are a lucky few that we can service down under.  For all countries outside of the USA we charge a flat fee of $30.00 if it is under $150.00. Anything over $150.00 and the shipping costs are on us! that means complimentary. 

Yes, that is the quick answer but we do have a few terms and conditions. These are:

- You need to email support@surfjackshop.com within 14 days of receiving your items.

- Items must have tags attached to be returnable.

-All returned items must include the original packing slip and will not be accepted without this. if you have misplaced the packing slip, please request a new one from support@surfjackshop.com.

If you are returning an item for a refund, please be aware that you will be refunded for the prices of the item only. Return shipping charges will not be refunded. Our policy is the customer must pay for all shipping expenses on the return or exchange. We will not assume responsibility for misdirected, lost or damaged return shipments.

Please note that it can take up to 10 business days for the credit to appear on your bank statement.

If the order has not been processed and sent out we will happily update your order. If the order has been sent you will need to contact the carrier with your tracking number and arrange the change of address.

We do not offer returns, refunds, store credits or exchanges on any sale or dis-counted items unless faulty.